Privacy Policy

Last Updated: September 2026

YellowFish Software, LLC (“YellowFish,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us.

When you visit our website https://www.revelationhelpdesk.com (the "Website"), use our mobile application, as the case may be (the "App") and more generally, use any of our services (the "Services", which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services immediately.

This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit the Revelation Helpdesk website, use the Revelation Cloud Edition or Revelation Server Edition, activate or manage a License Key, request support, or otherwise interact with Revelation Helpdesk.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

Below, we cover the following topics:

Information We Collect
Use Of Your Information
European Economic Area Users
Sharing Of Your Information
How Long We Keep Your Information
How We Protect Your Information
Where We Store Your Information
Information From Minors
EEA Privacy Rights
Access To And Control Of YOur Information
Cookies And Tracking Notice
California Resident Privacy Rights
Changes To This Privacy Policy
How To Contact Us

1. Information We Collect

The information we collect depends on how you and your organization use Revelation.

Account and Subscription Information

We may collect information needed to establish and manage your account or subscription, including:

Your name and business contact information
Your company or organization
Account and administrator information
Subscription, edition, and feature information
License Key and activation information
Billing and transaction information
Communications with our sales, support, and administrative teams

Payment information may be processed by our payment providers. YellowFish may receive transaction details without receiving or storing complete payment-card information.

Customer Data

Customers and their authorized users may enter or upload information into Revelation, including helpdesk tickets, service requests, contact information, communications, attachments, user records, asset information, and other customer-selected content.

We refer to this information as “Customer Data.”

Our customers determine what Customer Data is entered into Revelation, why it is used, and who is authorized to access it. Customers are responsible for ensuring that they have the appropriate rights and permissions to enter, store, and use Customer Data in Revelation.

YellowFish does not acquire ownership of Customer Data.

Technical and Usage Information

Revelation may collect limited technical information needed to operate, license, secure, support, and improve the product, including:

IP address, browser, device, and operating-system information
Revelation edition and version
License Key and activation status
Login and authentication activity
Configuration and feature-usage information
Error messages, diagnostic logs, and performance information
Security and audit information

We may use technical, diagnostic, and usage information to understand product operation and improve the reliability, security, and functionality of Revelation.

Technical and usage information does not ordinarily include the content of customer tickets, attachments, communications, or other Customer Data. We do not use Customer Data to train artificial intelligence or machine-learning models, develop unrelated products, or for advertising or marketing.

We may combine or deidentify technical and usage information so that it no longer reasonably identifies a customer or individual. We may use that aggregated or deidentified technical information to analyze, maintain, secure, support, and improve Revelation.

Website and Support Information

When you visit our website, request a demonstration or trial, contact us, or request support, we may collect:

Information submitted through forms
Website usage and cookie information
Emails and other communications
Screenshots, files, or documentation provided for support
Technical information made available during an authorized support session

Customers should avoid providing personal, confidential, or Customer Data that is not reasonably necessary for us to respond to a request.

2. How We Use Information

We may use account, technical, website, and support information to:

Provide, operate, host, maintain, and support Revelation
Establish and manage accounts and subscriptions
Issue, activate, validate, administer, and renew License Keys
Authenticate users and manage authorized access
Process payments and administer billing
Respond to customer and technical-support requests
Diagnose errors and monitor product performance
Maintain the reliability and security of our products and services
Improve the functionality and performance of Revelation
Communicate about subscriptions, renewals, updates, and security matters
Prevent fraud, misuse, unauthorized access, and unlawful activity
Comply with legal obligations and enforce our agreements
Send relevant product or marketing communications where permitted

The ways in which we process Customer Data differ between the Revelation Cloud Edition and Revelation Server Edition and are described in Section 4 below.

You may unsubscribe from marketing emails at any time using the link included in the message. We may still send necessary administrative, security, billing, support, License Key, or subscription-related communications.

3. How We Share Information

We do not sell personal information or Customer Data.

We may share information with service providers that help us operate our business and deliver Revelation, including providers of:

Cloud hosting and infrastructure
Authentication and identity services
Payment processing
Email and customer communications
Customer-support systems
Website hosting and analytics
Security and monitoring
Legal, accounting, and other professional services

These providers may process information only as necessary to perform services for YellowFish or as otherwise permitted by their agreements with us and applicable law.

We may also disclose information:

At the direction of the applicable customer
When required by law, regulation, subpoena, court order, or valid legal process
When reasonably necessary to protect YellowFish, our customers, users, or others
To investigate fraud, misuse, security incidents, or unlawful activity
In connection with a merger, acquisition, financing, sale, or reorganization of our business

If you use Revelation through your employer or another organization, that organization and its authorized administrators may access information associated with your account and use of Revelation.

4. Customer Data

Customers retain all rights in the Customer Data submitted to or processed through Revelation. YellowFish does not acquire ownership of Customer Data.

Revelation Cloud Edition

For the Revelation Cloud Edition, YellowFish hosts and processes Customer Data solely as necessary to provide, operate, secure, maintain, back up, and support the hosted service and to comply with applicable law.

YellowFish does not use the content of customer tickets, attachments, communications, or other Customer Data for:

Advertising or marketing
Selling or brokering data
Profiling individuals
Developing unrelated products
Training artificial intelligence or machine-learning models
Any purpose unrelated to providing, protecting, maintaining, or supporting the Revelation Cloud Edition

Access to Customer Data by YellowFish personnel is limited to circumstances in which access is reasonably necessary to:

Provide customer or technical support
Investigate a technical or security issue
Maintain, restore, or protect the hosted service
Complete a customer-requested data export
Comply with applicable law
Act at the customer’s direction

Such access is limited to authorized personnel and service providers with an appropriate business need.

YellowFish and its approved service providers may host, copy, transmit, back up, restore, and otherwise process Customer Data only as reasonably necessary to provide and protect the Revelation Cloud Edition in accordance with the applicable customer agreement.

Revelation Server Edition

The Revelation Server Edition is installed and operated within systems and infrastructure controlled by the customer. YellowFish does not routinely host, receive, access, or process Customer Data stored in a customer’s Revelation Server Edition environment.

The customer is responsible for the security, access control, storage, backup, retention, recovery, and lawful use of Customer Data maintained within its Revelation Server Edition environment.

YellowFish may receive or temporarily access limited Customer Data from a Revelation Server Edition customer only when the customer:

Voluntarily provides the information to us
Authorizes remote access for support
Submits screenshots, diagnostic files, or other support materials
Requests services that reasonably require access to Customer Data
Otherwise expressly directs or authorizes us to access the information

Any Customer Data received or accessed for support will be used only to investigate and respond to the customer’s request, provide the authorized service, maintain security, or comply with applicable law.

Customers should avoid providing or making available Customer Data that is not reasonably necessary for the requested support or service.

Technical and License Information

Both the Revelation Cloud Edition and Revelation Server Edition may transmit limited technical information to YellowFish for License Key activation and validation, subscription administration, diagnostics, security, and support.

This information may include:

Revelation edition and version
License Key and activation status
System configuration
Error and diagnostic information
Product performance information
Feature-usage information
Related technical data

Technical and diagnostic information does not ordinarily include the content of customer tickets, attachments, communications, or other Customer Data.

If technical or diagnostic information provided to YellowFish contains Customer Data, we will handle that information in accordance with the applicable Revelation Cloud Edition or Revelation Server Edition provisions above.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the site, maintain security, and improve website performance.

You can control cookies through your browser settings and through any cookie-preference options available on our website. Disabling certain cookies may affect how the website functions.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, manage our customer relationships, meet legal and accounting obligations, maintain security, and resolve disputes.

Revelation Cloud Edition

Following expiration or termination of a Revelation Cloud Edition subscription or License Key, Customer Data is generally retained for 30 days so the customer may request an export.

After that period, Customer Data may be deleted or made inaccessible, subject to applicable law and our normal backup-retention practices.

Customers are responsible for requesting and obtaining any required export before the retention period expires.

Revelation Server Edition

YellowFish does not control the retention or deletion of Customer Data stored within a customer’s Revelation Server Edition environment.

Customer Data temporarily provided or made accessible to YellowFish for support or other authorized services will be retained only for as long as reasonably necessary to complete the requested service, maintain appropriate support records, address security concerns, or comply with applicable law.

Other Business Records

We may retain account, billing, transaction, support, security, and legal records for longer where reasonably necessary for:

Accounting and tax obligations
Fraud prevention
Security and incident investigation
Dispute resolution
Contract enforcement
Establishing, exercising, or defending legal claims
Compliance with applicable law

We may retain aggregated or deidentified technical information that no longer reasonably identifies a customer or individual.

7. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we maintain against unauthorized access, loss, misuse, alteration, or disclosure.

No Internet-based service or storage system can be guaranteed to be completely secure.

Customers and users are responsible for:

Protecting their account credentials and License Keys
Maintaining appropriate user permissions and access controls
Disabling access for individuals who are no longer authorized
Using secure devices, systems, and networks
Promptly notifying us of suspected unauthorized access or compromised credentials

Revelation Server Edition customers are responsible for securing the systems and infrastructure in which the Revelation Server Edition and their Customer Data are hosted.

8. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the ability to request access, correction, deletion, or a copy of certain information.

If your information was entered into Revelation by your employer or another customer organization, please contact that organization first. The customer controls its Revelation environment and is generally responsible for responding to requests involving Customer Data.

You may contact YellowFish directly using the information below. We may need to verify your identity before completing a request.

9. International Processing

YellowFish is based in the United States. Information may be processed in the United States and in other locations where we or our service providers operate.

Where required, we use reasonable safeguards designed to protect personal information transferred between countries.

10. Information Concerning Children

Revelation is intended for business use and is not directed to children. We do not knowingly collect personal information directly from children through our website for marketing purposes.

Customers are responsible for determining who they authorize to access Revelation and what information they submit through the product.

11. Third-Party Services

Revelation and our website may contain links to or integrations with third-party products and services.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage customers and users to review the applicable third party’s privacy policies before using or enabling its services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in Revelation, our business practices, or applicable requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page. If a change is material, we may provide additional notice through our website, the product, email, or another reasonable method.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Yellowfish Software LLC
55 Greens Farms Road
Westport, CT 06880
United States

Email: privacy@yellowfishsoftware.com

Website: www.revelationhelpdesk.com