Why choose Revelation helpdesk?
Relied upon by agents globally.
Finding the right help desk solution isn’t just about checking off features—it’s about finding a system that truly supports your team’s productivity and enhances customer service. Revelation helpdesk is designed to deliver the perfect balance of flexibility, usability, and cost-effectiveness, making it the ideal choice for businesses looking to streamline IT support.
What sets Revelation helpdesk apart?
Customizable, yet user-friendly
A ticketing system should adapt to your needs, not the other way around. With Revelation, you get a highly configurable platform without sacrificing ease of use.
Balancing Customizable Feature Sets with Usability
Essential Features Without the Clutter
Not all help desk features are created equal. We focus on what truly improves efficiency—without unnecessary complexity.
Help Desk Software Features Every Business Should Look For
SLA Management That Keeps You on Track
Service Level Agreements (SLAs) are the backbone of great customer support. Revelation helps you manage SLAs efficiently, ensuring timely responses and resolutions.
SLA Timelines: A Guide to Effective Service Management
Cost-Effective Without Cutting Corners
Not all help desk features are created equal. We focus on what truly improves efficiency—without unnecessary complexity.
Help Desk Software Pricing Comparison: Budget vs. Features
A Well-Structured Help Desk for Better Support
An effective help desk structure ensures efficiency, fast resolutions, and improved customer satisfaction. Revelation helpdesk supports various models—from tiered support to group-partitioned teams—allowing businesses to optimize their workflows.
Building a Support System That Works
Everything You Need. Exactly How You Need It.
Ticketing, automation, reporting, project tracking, and more — Revelation help-desk puts powerful features at your fingertips, tailored to fit the way you work.
Revelation helpdesk will work with whatever structure you've got
Central Hub
Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.
First Come, First Serve
Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.
Group Partitioned
Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.
Multi-Tiered
Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.
Central Hub
Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.
First Come, First Serve
Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.
Group Partitioned
Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.
Multi-Tiered
Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.
