Customer Support Ticketing System
Features Include
Customer Satisfaction
Getting quality data on Customer Feedback and ensuring Customer Satisfaction is important. Revelation helpdesk provides Customer Satisfaction reporting on customer feed back surveys, so you can help your team improve your overall customer performance.
As a customer support ticketing system, Revelation provides a 5-Star Rating system for your users to rate their performance on a specific ticket.
Feedback Surveys are forms which can be created and delivered to a user when a ticket is closed. These surveys are created by administrators and can be auto sent out by project level or manually sent out.
All responses for surveys and the 5-Star rating system are available to view in Revelation’s Reporting section or by enabling the CSAT reporting feature button for your home navigation.
