About Us
More than 25 years ago, we set out to build a better ticketing system.
At the time, many help desk applications were difficult to use, full of pop-ups and bloated with features that appeared whether you used them or not. They forced organizations to adapt their processes to fit the software. We believed there had to be a better way.
Today, Revelation helpdesk helps organizations manage tickets, service requests, and internal processes through a platform designed around flexibility, configurability, and long-term customer success.
Built Around a Simple Idea
No two organization are exactly the same.
Processes, terminology, and service structures all vary. The software that supports those processes should be flexible enough to accommodate those differences.
That's why Revelation helpdesk was designed to be configurable from the start. You can tailor workflows, forms, permissions, terminology, and service structures to fit your organization’s unique requirements.
Still Independent. Still In-House.
US - Based
Headquartered in Westport, Connecticut, and proud to support organizations all over.
No Outsourcing
Development, support, and customer service are handled in-house.
Proven Experience
For more than 25 years, we've helped organizations improve service delivery through practical, adaptable software solutions.
“For more than 25 years, organizations have trusted Revelation because they know they're working directly with the people behind the product.”
- James Beck, YellowFish Software CEO
Why Organizations Continue to Choose Revelation
Built on a foundation of flexibility, supported by an in-house team, and refined through years of real-world use, Revelation continues to help organizations manage requests, improve visibility, and streamline service delivery.
"We are a 600 end users school system and mental health organization - our teachers, clinical and administrative staff are able to efficiently create trouble tickets which can be monitored from beginning to close. Its ease of use for our staff is one of the main reasons for selecting Revelation."
Positive Education Program
"Revelation helpdesk has given us better control of our IT infrastructure by providing us with better management information."
Stafford Borough Council, UK
"Revelation helpdesk has revolutionized our organization and the way we provide customer support."
KD Systems
"Revelation helpdesk has provided an open communications, tasks based, accountability structure for many aspects of our business. From sales to support everyone is in the loop and knows what is expected of them."
Technology Server Edition
"Revelation has helped to structure our support organization and has had a very positive impact."
Beiersdorf
"We used Support Magic for many years and find Revelation helpdesk software to be very user friendly and easy to navigate. We had no trouble switching to a web based application."
St. Joseph's Hospital
See How Revelation Can Work for Your Team
Every organization manages requests differently.
Schedule a personalized demonstration to see how Revelation helpdesk can be configured to support your team's processes, service structure, and operational requirements.
