Help Desk Ticket Management System
Features Include
Ticketing
Self Service Interface
Chat
Log tickets quickly with Multi-Channel Support. No matter where you are or what device you are on, logging a ticket has never been easier.
Learn MoreCustomization
Admin
Support Team
End User
Revelation Helpdesk is an IT Ticketing System that provides a true Transparent Feature Set. This means that almost all the features that Revelation possesses can be enabled or disabled on customizable levels, so you only see features that you will utilize every day, all within our help desk ticket management system.
Learn MoreAI
Context-Aware
Assistance
Secure by
Design
Smart Response
Generation
Meet Rai (Revelation AI), your built-in helpdesk intelligence. Rai helps teams respond faster, communicate clearly, and work efficiently — all while keeping your data secure in your own Tenant. With context-aware insights, automated summaries, and refined messaging tools, Rai streamlines workflows without compromising control.
Learn MoreMobile
Full Feature
Access
On-the-Go
Ticketing
No App
Download
Revelation is native mobile-friendly (web app) making ticket logging and management seamless on your phone as on your desktop. From submitting new requests to updating existing tickets, your team and end users can work anywhere — no app required.
Learn MoreBranding
Internal By Team
Your Own Branding
Make Revelation helpdesk your own using your brand colors, logos, and terms. With branding options from personal, team, org wide and end users for self-service, Revelation can speak your language as fluently as you want it to.
Learn MoreAutomation
Schedule
Auto-Close
Reports
Revelation helpdesk is equipped with easy to use automations that can help streamline your processes.
Learn MoreApps & Add Ons
Teams
Microsoft 365
Power BI
Extend Revelation to the productivity apps you use every day or take it with you when you are away from your desk.
Learn MoreData Visualization
Power BI
Slices
Status Bar
Knowing what happened in the past? Pretty neat. Knowing what will happen in the future? Priceless. Our powerful reporting, built into our help desk ticket management system, will organize and show data in an easy-to-read visual format, so you can make decisions with more knowledge and confidence.
Learn MoreCustomer Satisfaction
5 Star Rating System
Feedback Surveys
Getting quality data on Customer Feedback and ensuring Customer Satisfaction is important. Revelation helpdesk provides Customer Satisfaction reporting on customer feed back surveys, so you can help your team improve your overall customer performance.
Learn MoreProject Tracking
Project Duration
Team Availability
