Ticketing System Automation

Automation

Streamline your processes with Revelation’s easy-to-use ticketing system with automation features that are designed to enhance efficiency and simplify your support workflow.

Scheduled Events

Certain events can be set up by an administrator to automate features and tools, such as reports, searches, ticket templates, and workflows. With our ticketing system with automation, each Scheduled Event feature can generate a new ticket at pre-defined times or on a recurring schedule, streamlining your operations and improving efficiency.

Reports

In some cases, you may want reports to be sent through email to external users or non-admin internal users. For cases like this, you can enable Reports to be scheduled to be auto-delivered during and surrounding criteria that you have pre-defined through Scheduled Events.

Set Up Recurring Searches

Utilize our Recurring Search feature within Scheduled Events. With our ticketing system with automation, Recurring Search can be scheduled to run at specified times or on a pre-defined schedule—daily, weekly, monthly, or even yearly. Recurring Searches can be set up by any user level, simplifying and automating your workflow.

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Recurring Ticket Template

Set up recurring ticket templates for standard services—daily, weekly, monthly, or yearly. Ticket Templates are a powerful tool to speed up ticket logging and save internal staff time. They can be customized and used externally via the Self Service Interface, all within our ticketing system's automation features.

Auto-Close

Streamline ticket closing processes by setting up the auto-close function for certain tickets. Tickets will close automatically from pre-defined terms that you can choose.

Email Parser

Import content from incoming or outgoing emails into new or existing tickets.

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