Transparent Features

 

Revelation has several features which are transparent - if the feature is on, you can see it; if it's off, the feature is not visible on the page and the scaling is updated. Click here to see a list of the features, with links to the appropriate pages in the help guide.

 

Below is a list of Revelation features which are transparent within the system - when the feature is not active, it is not visible. Each feature will link to the appropriate section with this help guide for additional information.

 

Action Note Author Selector

Action Note Templates

Asset Management

Attachments

  • Asset

  • Ticket

  • Client

  • Knowledgebase

  • Location

  • Project

  • Support Staff/End User

Billable/Non-billable Time

Calendar Events

Chat

Custom Fields

Custom Reports

Customer Type Selector on Log a Ticket Interface

Currency

External Links

Feedback Surveys

Flagged Notes

Gameplan

Home Page Web Parts

Map View

Message Feed

Skype Presence

Multi Edit

Parent/Child Tickets

Print Layout for Tickets

Private Notes

Revelations

Saved Reports

Scheduler

  • Reports

  • Searches

  • Ticket Templates

  • Workflows

Search

Self Service Portal

  • Log a Ticket

    • Priority Control

  • Search

  • View Open Tickets

  • Reports

  • Self help

  • View/Add Users

Service Levels

Spell Checker

Stopwatch

System Notes

  • Assignment change

  • Ticket Status Change

  • Ticket Priority Change

  • Due Date Change

  • Parent/Child Change

  • Feedback Survey Sent

  • SLA Changed

  • Custom Field Data Changed

Tagging

Team Selector on Log a Ticket Interface

Ticket History Paging

Timesheet

Ticket Queues