Everything you need to know
before making your purchase
A helpdesk for your individual needs
On-Prem Pricing
Compare our PlansIntegrates with Microsoft 365 & Microsoft Teams
$2,850
Billed Annually
$5,850
Billed Annually
$8,850
Billed Annually
On-Premise install includes setup assistance and admin training class. Ask about lifetime licenses.
10
licenses
15
licenses
20
licenses
25
licenses
30
licenses
35
licenses
40
licenses
45
licenses
50
licenses
∞
licenses
10% Discount for non-profit, education, and government organizations. Ask about lifetime licenses
On-Premise
- Keep your data inside your firewall.
- Integrates with your AD to provide single sign on to your staff and end users.
- Upgrade to new releases on your schedule.
- Direct access to backend databases allows for traditional integrations.
- Unlimited license option available.
Product plans and pricing
| Price (per license/month) | Basic helpdesk Settings | Ticket Management | Email Alerts | Knowledge Base | Customizable Interface | Customizable Ticket Status | Color Coded Tickets | Microsoft 365 True-Sync | Microsoft 365 Integration | Microsoft Teams Integration | Power BI Integration | Parent/Child Ticketing | Google Mapping | Scheduled Event Ticketing | Custom Fields | Ticket/Email Templates | Asset Management | Mobile Interface | Multi-Edit Ticket Abilities | Branding/White Label | Service Level Management | Dashboards | Email Ticketing | Self Service/Chat | Customer Satisfaction | Web Services Integration (API) | Define Project Workstreams | Assign Group & Individual Tasks | Gantt Charts | Completion Dashboards | Donut & Radar Completion Dashboards | Cost vs. Value Comparison | Actual vs. Estimated Time | SAAS | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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$2,850 billed annually |
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$5,850 billed annually |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | Most Popular | |
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$8,850 billed annually |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Revelation helpdesk will work with whatever structure you've got
Central Hub
Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.
First Come, First Serve
Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.
Group Partitioned
Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.
Multi-Tiered
Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.
Central Hub
Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.
First Come, First Serve
Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.
Group Partitioned
Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.
Multi-Tiered
Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.
