Ticketing System Automation
Features Include
Automation
Streamline your processes with Revelation’s easy-to-use ticketing system automation.
Scheduled Events
Certain events can be set up to be scheduled by an administrator to automate features and tools, such as reports, searches, ticket templates, and workflows. Each Scheduled Event feature that is enabled has the ability to generate a new ticket at pre-defined times or on a recurring schedule.
Reports
In some cases, you may want reports to be sent through email to external users or non-admin internal users. For cases like this, you can enable Reports to be scheduled to be auto-delivered during and surrounding criteria that you have pre-defined through Scheduled Events.
Set Up Recurring Searches
Utilize our Recurring Search feature within Scheduled Events. Recurring Search can be scheduled to run at specified times or on a pre-defined schedule at a daily, weekly, monthly, or even yearly level. Recurring Searches can be set up by any user level.
