Following are the monthly updates from the original release of Revelation helpdesk 2016. To see the original release notes for this version, please click here.
| Every Ticket Tells A Story | |
| Storyline | When did the due date change? Was that action done in Timeline? Now you can see that and more in Storyline, a visual representation of the actions taken on a ticket. |
| User Experience | |
| Updated look and feel |
Continuing our update to the look and feel of Revelation helpdesk.
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| You're in the Eastern Timezone? | |
| Timezone Awareness | Classic reports now have Timezone awareness. You can set the timezone for the report, so action notes will appear at the proper 'time' for when you logged the information. |
| Expanding UserFynd | |
| Reassign End User | Now tied to UserFynd, just start typing the name to have the options appear. If UserFynd is not active, there's a drop down to select from. |
| Mobile Interface | |
| The Mobile Web interface has been updated | The Mobile Web interface now has more features from Revelation helpdesk incorporated, including Contacts, Messages and the Activity Feed. |
| Ticket Manager | |
| Compare your data | Revelation can now compare the tickets from today and yesterday or last month, side-by-side to show the progress of your help desk staff. |
| Contacts | |
| Contacts | See the users in your Revelation helpdesk and get their information in one click. You can log a ticket, email them or get their number to call. |
| Revelation Bridge for Outlook | |
| Version 2.0 is now available | A new version of the Revelation Bridge which works with Microsoft OutlookTM is now available through the Microsoft Store. |
| Service Level Update | |
| Set your timezone | Have office in multiple timezones? Revelation always worked off Universal time. Now, if you have office across multiple timezones, you can set each office to the proper time zone for their SLAs.Each has their own SLA to follow? Now, you can set the timezone per SLA and it will automatically update when the clocks change. |
| User Experience | |
| Updated look and feel | Updated UI for emails, Knowledgebase article adds and your email signature. |
| User Information | |
| Custom User Fields | Check, and name, a field in Ticket Details Configuration area, and set up a Preferred Contact field for your client. Do they prefer email? Phone? Or add in their birthday, anniversary, whatever information you feel would be helpful. |
| Home Page Grid | |
| Updates to Multi-Edit | You can add text to the beginning of the ticket description (Prepend) in Multi Edit. |
| Quicker view to ticket description | See the entire ticket description in a tool-tip pop up. |
| Context Sensitive Controls on home page | Right click on a ticket description on your home page grid to get options for the ticket without opening it. |
| Tickets | |
| Right click to add a Quick Note | Right click on the Add Action button in a ticket to get a tool tip with all the Quick Notes you can add. |
| Save and Close | Save and close a ticket in one click after adding an action note. You can even do this right from your home page. |
| Improved User Experience Closing Tickets | Ticket Close will now guide you through required fields. |
| Search | |
| Edit and save from a Saved Search | You now have the ability to edit a Saved Search and save it as a new Saved Search. |
| User Experience | |
| Ticket Monitor remembers your settings | If you have Groups or Project types open, when you leave the page and return, Revelation remembers your setting. |
| Email Parser | |
| Rearrange rules | Drag and drop the Parser Rules to reorder your priorities as needed. |
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