You are here: Administration > Self-Service > Configure Self-Service

Configure Self-Service

NOTE:Only Super Admins can make changes in the Self-Service area.

Select Landing Page

The drop down sets the page where the End User will land upon logging into Revelation. If the option is set to Off, it will not be available in the drop down.

Home	The standard landing page, showing open tickets, etc.
Log a Ticket	Takes user direct to Log a Ticket screen
Search	Search for tickets
Self Help	Knowledge Base page
Reports	Links to last 12 months of reports published for client

Feature Visibility Options

This part of the module allows you to select which features show on a client's End User Interface page. You have the option to allow the particular feature to be seen only by External Admins, by all level of client users, or not at all.

End Users have the ability to set the Priority of their tickets if you choose to grant them the option. The ability can be given to External Admins only or both External User and Admin levels.

Set the option by selecting the appropriate radio button on the grid. Remember to hit Save when you are done.

As with many modules within Revelation, if a particular module is not active, the option will not be visible in any module. If Self Help Knowledgebase is disabled, Self Help will not appear as an option on this grid.

Log a New Ticket	Log a Ticket tab will be visible and user can log new tickets based on their access level. External Admins can log tickets for anyone External Users can log tickets only for themselves
Search for Tickets	Provides a Search tab to allow for searching of tickets by status, etc. External Admins can search tickets for anyone External Users can search tickets only for themselves
View Open Tickets	View currently open tickets External Admins can view tickets for anyone External Users can view tickets only for themselves
Run Reports	External Admins may view published reports for up to the last 12 months
Self Help Knowledgebase	Provides access to Knowledgebase articles which have been tagged for External Users
Set New Ticket Priority	If active, allows user to set priority level on new tickets. If not active, there will be a check box for "Check if Multiple Users are affected"
Add End Users	Allows External Admins to add additional end users for the client. Only available for External Admins.

Message Feed Option

This part of the module allows you to select if messages will be visible to the External User and the External Admins. To create messages for External Users, see the Client Messages tab in this section.