Administration

The Administration area is available to Super Administrators of all three editions and provides access to various system configuration options including, but not limited to, working hours, quote assignment, home page options, etc. Some options are accessible to Administrators as well; these will be noted throughout the section.

 

To see what is available for each level, select the appropriate link below:

• Super Admin Access
• Admin Access

 

From this area, you will be able to set up Revelation helpdesk's core systems including:

• Helpdesk Setup

• Project Settings

• Ticket Settings

• Client Manager

• Self-Service^

• Asset Management^

• Import Manager

• License Manager

• Alerts

• Reporting

 

^Option is not available in Core version.