Ticket Types

For a quick overview of this feature, see How to use Ticket Types

 

Ticket types and sub types are used to classify tickets into types of service you provide for your clients. This information is helpful for your clients to understand what types of issues you are resolving for them.

 

From this area, Super Admins and Admins can set up the following items for Revelation:

• Ticket Type Level

• Manage Ticket Types