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Multi Edit-Ticket Hierarchy

The Ticket Hierarchy options are linked to Ticket Hierarchy in the Admin area. If this option is not enabled, the tab will not be visible in Multi Edit mode. Remember to hit Save before leaving Multi Edit.

Item	Description	Additional information
Select Parent Ticket	If a Parent ticket is available for the client, options will be visible by clicking on the +.
Save as Parent Ticket	Selected tickets can be saved as Parent tickets by checking tick box	Selection on left then becomes Select Child Tickets. Tab name changes to Ticket Hierarchy: Parent Any Child Ticket will be visible by clicking on the +.
Clear	Clears check box and clears those tickets as Parent Tickets	You will receive a warning message about losing the Hierarchy for both parent and child tickets.