User Flag |
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If there is a flagged note on the End User Information page, the note will be visible on Log a Ticket and when you edit a ticket. Once flagged, any notes in that user's profile will either pop up or show in the ticket.
Pop up notes
Once the note has appeared, you need to click on Continue to go back to the ticket to complete the logging process. The note will be visible by clicking the Contact Notes icon..
In line notes
When the ticket is logged, there will be a flag highlighted, and the note will appear above the Ticket Description. If you click on the flag icon, the note will collapse, but the flag will remain.
If there are no flagged notes, the icon will not be visible.
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