You are here: Administration > Helpdesk Set Up > System Options > System Phrases

System Phrases

System Phrases allows Super Administrators to modify the main terms within Revelation according to your business needs. For example, a Ticket can be a Call, a job or an incident, depending on what best suits your business. This feature is important for internal IT operations as you can rename a Client to a department.

 

To edit the phrases, click on the Edit icon at the top of the page. You will then be able to edit all the phrases within System Phrases at the same time.

 

 

Once you have completed your edits, click on the Save icon at the top of the screen. If you don't want to save your changes, click on Cancel.