Search Views

Much like the Home Page Views, you can create custom views for your Search results. The columns on Search Views can be rearranged based on your needs.

New Search View

Click on the to create a new View, and enter a name for your view:

 

 

Select the tab you wish to have as your base - Ticket, Action, etc., and group the items as needed. If you group the items, you can select to have the groups expanded or collapsed by clicking on the Collapse group check box. Checked, it will have all the groups collapsed. If unchecked, the results will be fully expanded.

 

NOTE:The tabs available will include any Custom Forms which are searchable. If you have no forms, the second and subsequent rows of tabs will not be visible.

 

Once you have created the view, click on the Save icon at the top of the page to retain the settings, or click on the Cancel button by the View box.

 

To Group items
Select the Column to group by
Hover over the column until you see the double arrow
Drag column header to Dialogue box at top of grid   If grouping by more than one item, repeat
You will then see a Grouped By header and, if multiple columns have been added, it will be a string showing the order for the grouping.
	To delete a grouping, click on the X
Set the page size to show 20, 50, 100, 200 or 500 results per page

 

• Once all your changes have been made, click on the Save icon at the top of the area.

 

• If you don't want to save the new view, click on the Cancel button by the View Name. You will receive a warning about cancelling the editing. Click OK to cancel the changes, or Cancel to continue editing.

 

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Arrange column order

Column order can be rearranged by dragging each item to the location you would like to have it on your search results. As you move each item, you will see blue arrows at the top and bottom of the area, showing where the header is being moved.

 

 

 

Delete a View

If you decide you wish to delete a view, select it from the drop down list, and click on the Delete button.

 

 

You will receive the following warning:

 

Click OK to delete, or cancel to keep the view