Pin Dock

Pinning allows users to keep certain tickets in a dock at the top of the home page. By clicking on the ticket number in the dock, the ticket will open up for editing/review.

 

 

The feature is enabled by checking the box to the right of the Enable pin dock: statement. This will activate the feature in the following areas:

• Log a ticket
• Ticket description area within an existing ticket
• Multi Edit on the home page
• Search

 

Max pins: Allows you to set the maximum number of tickets which can be pinned to the dock. If more than the max number are pinned, users will see a warning.

 

 

Tooltip Shows: When you roll over the docked ticket number, you have the option of showing one or both of the following:

• Ticket number, Customer Name and Project name
• The first 50 characters in the ticket description field

 

If neither option is checked, no tooltips will show.

 

NOTE:If a change is made in the options, the changes will only be in effect for any new tickets docked.

 

Visible by: Allows you to select if the template is visible by Access Level or by Team. i.e. If someone is a Manager, but not on the Back Office team, they will not see templates for the Back Office team.

 

Visible by Access Level	Visible by Team