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Multi Edit-Add Action Tab

The Add Action tab is similar in structure to the Add Actions to a Ticket screen. Remember to hit Save before leaving Multi Edit.

Item	Description	Additional Information
Author	Select the staff member the Action note will be against	You can only select one staff member; if you are the staff member, the notation will be <Me>.
Quick Note	Select a Quick Note from those available in the drop down. (Not required)	Will add the same note to all tickets.
Date/Time	Set the date/time if different than when the note is created
Role	If the selected staff has multiple roles, select the appropriate one
Notes	Will add the same action note to all the tickets selected
Billable	Will add the same amount of billable time to the selected tickets
Non Billable	Will add the same amount non-billable time to the selected tickets	If Non Billable Time is not displayed, this will not be available as an option
Private	Will make the note private in all selected tickets	Private notes are not available or visible to Staff Plus users.
Attachment	Attachments will be added to the selected tickets
Check Spelling	Will check the spelling of the action note before it is added to the selected tickets