@Tagging

@Tagging allows users to tag other users in the system within a ticket to notify them of information, or being added to the ticket.

 

Items are as follows:

General Settings

• Show Profile Image determines the size shown or if it is not shown at all
• Show Team Name - Check to show
• Minimum Characters to start showing a list of available names
• Show in Self-Service - if checked, will work on the Self Service interface as well for clients

Visible To

Select visibility by Access Level or Team

 

Notifications

Select how the person tagged will receive their notification

• Message - through the Message Feed in Revelation.
• Activity Feed - through the Activity Feed in Revelation.
• Email - receive an email with the information.