Everything you need to know

before making your purchase

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A helpdesk for your individual needs

Cloud Pricing

Compare our Plans

$0

Our FREE offering for up to three agents.

Includes Integrated help guide

Per incident support: $99

core

$19

Per Month/Billed Annually

Step up to a Select set of additional features.

Includes Email & Online Support

Optional Setup Assistance: $499*

Optional Admin Training: $499*

select

$39

Per Month/Billed Annually

Our fully featured

solution.

Includes Phone Support

Optional Setup Assistance: $499*

Optional Admin Training: $499*

prime

Most Popular

$59

Per Month/Billed Annually

Enables real-time project tracking.

Includes Phone Support

Optional Setup Assistance: $999*

Optional Admin Training: $699*

gameplan
Green Lines

10% Discount for non-profit, education, and government organizations. Ask about lifetime licenses

Green Lines

Cloud

  • Your copy of Revelation heldpesk with custom url, page title, etc.
  • No hardware or software to maintain, only a current browser and an internet connection needed.
  • 19+ years of cloud experience with an average uptime of 99.99%
  • Automatic software updates thorughout the year with little or no scheduled downtime required.
  • Web services API available.
  • Explore our free trial

Product plans and pricing

Price (per license/month) Basic helpdesk Settings Ticket Management Email Alerts Knowledge Base Customizable Interface Customizable Ticket Status Color Coded Tickets Office 365 True-Sync Parent/Child Ticketing Google Mapping Scheduled Event Ticketing Custom Fields Ticket/Email Templates Asset Management Mobile Interface Multi-Edit Ticket Abilities Branding/White Label Service Level Management Dashboards Email Ticketing Self Service/Chat Customer Satisfaction Web Services Integration (API) Define Project Workstreams Assign Group & Individual Tasks Gantt Charts Completion Dashboards Cost vs. Value Comparison Actual vs. Estimated Time SAAS
Revelation Core Plan $0
3 license max
Revelation Select Plan $19
billed annually
Revelation Prime Plan $39
billed annually
Most Popular
Revelation gameplan plan $59
billed annually

Revelation helpdesk will work with whatever structure you've got

Revelation Structure for Central Hub

Central Hub

Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.

Revelation Structure for First Come, First Serve

First Come, First Serve

Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.

Revelation Structure for Group Partitioned

Group Partitioned

Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.

Revelation Structure for Multi-Tiered

Multi-Tiered

Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.