Introducing the first wave of Revelation’s 2027 UI refresh – covering your homepage, ticket details page, and Admin area, this release is a modernized, faster, and more responsive iteration to make your ticket management experience that much more efficient.

Revelation’s redesigned homepage brings your ticket activity, workload and important information together in one modernized, streamlined view.

Quickly review ticket counts, filter by support staff, queues or teams, and adjust your workspace to focus on what matters most.

All Revelation 2027 features are also available to use in your mobile browser for whenever you’re using Revelation on the go.

Choose how Revelation looks and feels with Light, Dark or Automatic appearance settings.

You can also adjust spacing, ticket grouping, date formats and other display preferences to create a workspace that fits the way you work.

You can now use Revelation in Dark Mode.

Revelation’s familiar Ticket Details page has been refreshed to make navigating tickets and accessing the tools you use every day easier.

The latest update to Ticket Details keeps your ticket information streamlined, with key actions like Edit, Notes, Storyline, Pinned Tickets, and Ask RAI within easy reach.

The updated ticket timeline gives you a clearer view of each stage of a ticket’s timeline, from creation and response through resolution and closure.

Color-coded milestones make it easier to see what is on track, approaching risk or overdue.

Monitoring your tickets across users, queues, and teams is now faster and automatically refreshes.

Revelation’s ticket grid controls have been redesigned to make customizing what you see simpler and more intuitive.

Easily add, remove and reorder columns, adjust the information displayed and save the view that works best for you.

Joining AI Edit, AI Assist, and AI Suggest, Ask RAI is Revelation’s newest AI feature that works across your instance. You can use Ask RAI to answer any questions about Revelation without being tied to a single ticket.

Use Ask RAI along with your other Revelation AI tools to summarize tickets, suggest troubleshooting steps, identify possible root causes, analyze sentiment and help draft responses.

The redesigned Admin Panel makes Revelation settings easier to find and manage.

Search across settings using everyday language, jump directly to matching options, save favorites and browse clearer task-based categories.