Introducing Rai, our new AI-powered assistant designed to make ticket handling faster, clearer, and more efficient.

Use AI Edit to help craft your ticket’s action notes. Rai (pronounced Ray) lets you make notes more professional, more concise, or more friendly depending on what you need.

Work more efficiently with AI Assist. Rai is contextually aware on an individual ticket level, meaning you’ll receive tailored results based on the ticket you’re working in.

Use Rai’s built-in prompts or create your own to maximize your efficiency.

Our pre-built prompts let you summarize, troubleshoot, draft replies, analyze sentiment, create Knowledge Base content, and determine root causes, all based on details from your ticket.

Revelation AI keeps track of your chat history – pick up where you left off at any time: Rai has it archived and easily accessible for you.

Rai-enhanced tickets are clearly identifiable, both on your home screen and within tickets and action notes.

Rai is designed with your data security in mind. Configure Revelation AI within your Azure AI instance, available in Revelation’s Admin area.

Revelation’s new Mobile Web App is optimized for your team and your end users, replacing our legacy iOS/Google Store Revelation apps.

Log a ticket, see your open tickets, jump to a specific ticket, work on your tickets, use Revelation AI, and access your contacts, all from your browser.

Revelation AI was designed to work natively within our new Mobile Web App, so you can take Rai with you wherever you go.

Access your Revelation contacts within the new Mobile Web App – separate app no longer required.

Revelation’s ongoing UI refresh continues – with this latest update, our aim was to create a more efficient user experience within Ticket Details. While similar to the classic look, we have optimized the interface for efficiency and intuitiveness.

Revelation’s Related Tickets feature lets users to see a snapshot of existing tickets associated with the end user and the company – with just the click of a button.

The updated ticket storyline feature lets users take a thousand-foot view of a ticket’s daily and hourly actions.

Messages has moved and is now Notifications. All @-tags, alerts, and other notices will now appear in the right-side toolbar and are visible across the product.

You can now reorganize your Ticket Details Sidebar.

Your Right Column Tools have been refreshed, and you can now re-order tickets in your Pin Dock.

As part of this update, users can not only add a knowledge base article to their ticket: they can link right to it from an action note and from an email.