In our ongoing mission to improve Revelation's user experience, we have given our site a refresh in this release, in both look and functionality!

From your Home Page to Logging a Ticket to using Chat, we have updated the User Interface across the helpdesk for more modern, more efficient working.

Click around your Revelation
Home Page to explore!

There is now a permanent filter bar at the top of the homepage which can be hidden.

You can group homepage tickets and see how many tickets are included in each group.

You can now customize your ticket toolbars to only include tools you use often and hide ones you use less.

Actions in a workflow ticket can now be completed simultaneously and in any order (in parallel) before the ticket is reassigned to the next step in the workflow sequence.

Chat bar has been added into the right-side context menu for Staff to see previous chats, online stats and the full screen chat view.

We also moved the banner for Chat requests from the masthead to the right bar.

We have updated Ticket Access Control (TAC) so that when TAC is configured for your team you will see tickets that you are the end user for even if it's assigned to a Group/Queue that you don't necessarily have permissions to view.

We have added an option to now automatically attach the original email to the ticket when the email is parsed into the system.

We have added the ability to integrate with Revelation Helpdesk API which can be used to create / update and manage Tickets, Clients, Projects, and Users in the helpdesk system.