Introducing Rai, our new AI-powered assistant designed to make ticket handling faster, clearer, and more efficient.

Use AI Edit to help craft your ticket’s action notes. Rai (pronounced Ray) lets you make notes more professional, more concise, or more friendly depending on what you need.

Work more efficiently with AI Assist. Rai is contextually aware on an individual ticket level, meaning you’ll receive tailored results based on the ticket you’re working in.

Use Rai’s built-in prompts or create your own to maximize your efficiency.

Our pre-built prompts let you summarize, troubleshoot, draft replies, analyze sentiment, create Knowledge Base content, and determine root causes, all based on details from your ticket.

Revelation AI keeps track of your chat history – pick up where you left off at any time: Rai has it archived and easily accessible for you.

Rai-enhanced tickets are clearly identifiable, both on your home screen and within tickets and action notes

Rai is designed with your data security in mind. Configure Revelation AI within your Azure AI instance, available in Revelation’s Admin area

Revelation AI was designed to work natively within our new Mobile Web App, so you can take Rai with you wherever you go.

You can now access your Revelation contacts within the new Mobile Web App – separate app no longer required.