The next phase of Revelation’s ongoing UI refresh is here. With this update, our aim was to create a more efficient user experience. While similar to the classic look, we have optimized the interface, making it more efficient and intuitive.

Revelation’s new Mobile Web App is optimized for your team and your end users and replaces the legacy iOS/Google Store ticket app.

Log a ticket, see your open tickets, jump to a specific ticket, and work on your tickets, from any mobile device.

Revelation’s Related Tickets feature lets users to see a snapshot of existing tickets associated with the end user and the company – with just the click of a button.

The updated ticket storyline feature lets users take a thousand-foot view of a ticket’s daily and hourly actions.

Messages has moved and is now Notifications. All @-tags, alerts, and other notices will now appear in the right-side toolbar and are visible across the product.

You can now reorganize your Ticket Details Sidebar.

Your Right Column Tools have been refreshed, and you can now re-order tickets in your Pin Dock.

As part of this update, users can not only add a knowledge base article to their ticket: they can link right to it from an action note and from an email.