Revelation helpdesk - Product Tour 2024

Tour

Log a Ticket

Tour

Ticket Details

Allows you to see everything relating
to a ticket on a single screen

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Ticket Details

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Log a Ticket

Add an Action Note

Action notes allow you to add details
to the ticket - in real time.

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Log a Ticket

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Flagged Notes

You can Flag relevant information you
only want your helpdesk agents
to see by end user, location,
customer or project.

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Flagged Notes

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Storyline

The ticket Storyline gives you a
visual summary of a ticket's activity
from start to finish.

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Storyline

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Search

Add filters and keywords to search
for specific tickets, clients,
projects and people.

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Search

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Quick Search

You can also search for tickets,
clients,etc. Without having to
leave your home page.

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Quick Search

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Quick Search

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Reports

Revelation comes with multiple
reporting options. Select from the
splash screen or right click in the
navigationto access a specific report.

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Reports

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Ticket Manager

You can use the Ticket Manager
to view today's statistics for
tickets, team or project type.

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Ticket Manager

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Contacts

Contacts gives you immediate
access to your end users. You can search by name or by customer.

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Contacts

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Contact Details

Email or log a ticket for the
contact with one click.

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Contact Details

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Revelations

The Revelations feature allows
you to bookmark places you
access regularly.

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Revelations

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Branding

Set the background color or
image and add your logo to
brand your copy.

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Branding

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Branding

Welcome to

Click through this tour to get familiar with the featuresavailable to you.

You can re-run the tour at any time.

Click through this tour to get
familiar with the features
available to you.

You can re-run the tour at
any time.