Welcome to
Click through this tour to get
familiar with the features
available to you.
You can re-run the tour at
any time.
Tour
Home Page
Home Page
Revelation's home page is your
"control center". It gives you a
snapshot of open tickets, access to
Contacts, Chat and so much more.
Tour
Home Page
Tour
Home Page - Context Menu(right click)
Tour
Log a Ticket
Log a Ticket
You can log a ticket via simple
popup dialogue box from anywhere
in the product.
Tour
Log a Ticket
Tour
Ticket Details
Ticket Details
Allows you to see everything relating
to a ticket on a single screen
Tour
Ticket Details
Tour
Log a Ticket
Add an Action Note
Action notes allow you to add details
to the ticket - in real time.
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Log a Ticket
Tour
Flagged Notes
Flagged Notes
You can Flag relevant information you
only want your helpdesk agents
to see by end user, location,
customer or project.
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Flagged Notes
Tour
Storyline
Storyline
The ticket Storyline gives you a
visual summary of a ticket's activity
from start to finish.
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Storyline
Tour
Search
Search
Add filters and keywords to search
for specific tickets, clients,
projects and people.
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Search
Tour
Quick Search
Quick Search
You can also search for tickets,
clients,etc. Without having to
leave your home page.
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Quick Search
Tour
Quick Search
Tour
Reports
Reports
Revelation comes with multiple
reporting options. Select from the
splash screen or right click in the
navigationto access a specific report.
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Reports
Tour
Ticket Manager
Ticket Manager
You can use the Ticket Manager
to view today's statistics for
tickets, team or project type.
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Ticket Manager
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Contacts
Contacts
Contacts gives you immediate
access to your end users. You can search by name or by customer.
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Contacts
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Contact Details
Contact Details
Email or log a ticket for the
contact with one click.
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Contact Details
Tour
Revelations
Revelations
The Revelations feature allows
you to bookmark places you
access regularly.
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Revelations
Tour
Branding
Branding
Set the background color or
image and add your logo to
brand your copy.
Tour
Branding
Tour
Branding
You're ready to get started
If you would like to see the tour
again, please click "Product Tour" in your account dropdown.
