You now have the ability to "like" an action note. The author of the action note will be alerted in the Messages & Likes area or by email based on your settings.

You can now edit a ticket directly from the homepage.

You can now update the ticket type with our new flyout control that has been implemented system wide.

You can now tie an auto-reminder to any ticket, based on its status. This feature uses the existing email template feature.

You can select the reminder intervals and number of reminders you want to send.

We have added enhanced functionality to Ticket Hierarchy feature set.

You will now be prompted to cascade changes made to Parent tickets, across all associated Child Tickets. This includes updates to ticket status, ticket type, and ticket priority.

You now have the ability to send an
email from a Parent Ticket to all attached Child tickets.

We have also added a new homepage filter to quickly filter tickets that are normal, parent, child, or by any combination.

Introducing our latest Microsoft 365 Connector; enabling further automation between Microsoft 365 & Revelation helpdesk. Using the new connector, you can create automations within
Revelation based on external event triggers and vice versa.

When creating new parsing rules you can now copy an existing rule, and make edits or adjustments as needed.

You can now configure your instance to add original emails that come thru the parser as attachments against
your tickets.