You can now add saved ticket searches to your Ticket Monitor. This feature enhances your home page and Slices experience.

The new Chat Manager allows managers to effortlessly manage Revelation Chat information.

You can see Chat totals & average wait times, view Live (or previous) Chats, and configure which staff (internal or external users) are able to use Chat.

You can now search an individual or customers available assets within a ticket, based on an office location, as well as the entirety of assets in your Revelation helpdesk database.

You can now control security around which users can create new and customized classifications.

We've added an owners assignment option in an asset. It can help safeguard your assets from being assigned to an inactive end user account, and allows for a more seamless allocation of assets within your organization.

Self service users can now log tickets against available assets and reassign equipment.