Live Tickets View (found in Ticket Manager) allows you to see what tickets are currently being worked in real-time.

Under Options, you may choose how you’d prefer to group the tickets to view.

You can arrange the ticket view by Support Staff, Queues, or Teams. Above the tickets displayed, it will indicate a number of Total Tickets Selected by your Ticket Monitor settings; and total number of staff currently viewing Tickets.

Above the tickets displayed, it will indicate a number of Total Tickets Selected by your Ticket Monitor settings; and total number of staff currently viewing those selected tickets.

You may also select Show non-viewed; which will display tickets in your ticket monitor not currently being viewed/worked on.

By right clicking on the ticket, it will allow you to make changes to the ticket with various options; such as Changing the status, joining the ticket, reassigning the ticket, etc.

Revelation's Chat feature has been rebuilt from the ground up and allows you to easily communicate with your end users through Chat.

End users can chat with available support staff in real-time from the self service interface.

...or use Chat exclusively on its own. (Separate to self service)

Internal Support Staff can interact with up to five chat sessions from their Revelation homepage and when a chat completes you can convert the chat session into a ticket.