On the “log a ticket” screen there is a Ticket Template control panel to the left... More
In the upper left corner of our help desk software homepage you will find the Homepage View control. This innocuous little drop down lists and personal views you have created as well as the admin-defined system wide views... More
Did you know that you can start logging a ticket with any one of nearly 70 user & asset fields using Revelation’s proprietary ‘User Fynd” feature? More
As a 'Revelationist' with over ten years experience I was pretty sure I knew everything there was to know about configuring Revelation help desk software. When I was offered the opporunity to work with Chrysler to integrate Revelation helpdesk software into their dealer communication program I was up for the task... More
Some of the real power in Revelation helpdesk comes from the fact that it can be customized to look and act as if it was designed to support a specific industry. Today’s example - School Districts... More
YellowFish Software sells one product - Revelation helpdesk - that is so flexible and so powerful it can support an internal help desk and an external helpdesk, it can support a school, or a school district, and it can even break out of IT support and support products - whatever those products happen to be... More
“Revelation helpdesk has given us better control of our IT infrastructure by providing us with better management information.”
“Revelation helpdesk has revolutionized our organization and the way we provide customer support.”
“Revelation has helped to structure our support organization and has had a very positive impact.”
“Revelation helpdesk has provided an open communications, tasks based, accountability structure for many aspects of our business. From sales to support everyone is in the loop and knows what is expected of them.”
“We used Support Magic for many years and find Revelation's help desk software to be very user friendly and easy to navigate. We had no trouble switching to a web based application.”
“Revelation helpdesk provides our organization with a central collecting place for all data and customer issues. Because it is 100% Web based help desk software our staff can access it from anywhere, which greatly improves their efficiency. Almost immediately after we installed it we heard positive feedback from our clients on the power and ease of use of the end user interface.”
