What does IT really cost?

This month Forrester Research put out a blog post titled “Top 10 IT Service Management Challenges for 2012.”

Over the course of the year I will be discussing how Revelation helpdesk excels at these challenges, starting with #1 – Cost Transparency... More

Did you know that you can share Revelation amongst different teams? Your Internal IT, Customer Support & Facilities Maintenance teams can all use Revelation at the same time and see different tools.

So, EITHER you are already using Revelation Helpdesk as your IT help desk software and you’ve been asked to find a similar software package to track customer support, OR you’ve never heard of Revelation Helpdesk but you are looking for one helpdesk software package that will provide both IT support management and facilities support management... More