A customer recently told me that using Revelation helpdesk was like adding a new member of staff – one that worked 24/7, never took breaks, never forgot deadlines, and made sure that their other staff didn’t either.

Revelation is the perfect help desk for the small business because its powerful suite of automated tools and integrated self-service portal will make it easier for you to focus on the most important task – making your end users’ lives easier.

Revelation will log all incoming emails to tickets, keep track and alert you about impending due dates, take care of any recurring activities, manage your service levels, add email conversations to tickets, escalate tickets when necessary, suggest solutions, and so much more.

"Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself and community support soon followed. While it is tempting to continue implementing the strategies that have proved successful thus far, there is still a question of whether or not additional strategies might generate an even greater level of success. Would implementing an online help desk software make business operations more efficient and improve customer service?"

This article was originally published in B2B, on July 28, 2014. You can read full article here.