We are pleased to announce the Winter 2015 update to Revelation helpdesk cloud edition. This update will be applied to your copy on Saturday February 14th between 2am - 6am EST. There is nothing for you to do, the new features will be ready for use when you log in on Monday morning.

Please take a moment to review the coming updates below and let us know if you have any additional questions.

Homepage Dashboard

homepage view of 2015 Revelation helpdesk
  • View dashboard charts on your desktop or mobile interface.
  • Create multiple personal & system wide views.
  • Interact directly with the charts to drill down to ticket detail.
devices showing the Revelation helpdesk home screen

Full Screen View

full screen view of 2015 Revelation helpdesk
  • Use more on-screen real estate.
  • Collapse both the left & right columns.
  • View entire dashboard or ticket grid without distraction.

Ticket Manager

ticket manager view of 2015 Revelation helpdesk
  • Visual overview for all open tickets.
  • Intuitive team and category filters.
  • Interactive charts allow drill down to ticket detail.

Email to Ticket Parser

email to ticket parser view of 2015 Revelation helpdesk
  • New rules engine offers powerful control and decision making.
  • Email content can be read and acted upon.
  • Ignore out of office & unknown domain emails.

Activity Feed

  • Stay in the loop for a defined set of tickets.
  • On screen alerts appear faster than email.
  • Alert panel flies out and hovers when needed.
activity feed view of 2015 Revelation helpdesk

Homepage Ticket Monitor

Surface new groups of tickets onto your homepage including: Staff, Queues, Teams, Clients, Client Types & Project Types.

This update also includes a variety of minor updates and bug fixes. Please contact customer support at support@yellowfishsoftware.com if you have any questions.