From the article by Andy McLoughlin – "The way in which so many of us work has changed dramatically over the last decade. There is no longer a requirement for today’s web workforce to be stuck in one location or connected to one enterprise server. Web workers are mobile and flexible — reflective of the way businesses operate in 2012." Revelation Helpdesk has always been a web based help desk software application - in fact – we were one of the first completely web-based (not just an interface on an enterprise app) helpdesk solutions. While everyone plays catch up to cater to the new mobile IT workforce, we are ready now.
You can read the full article here.