
Revelation can lower your support costs by actually lowering your costs – and by saving you time, which also lowers your costs.
A Revelation license costs no more per day than a small cup of coffee ($1.21 per day on avg.).
Licenses can be shared so fewer licenses = lower costs.
No required support costs if you choose lifetime licenses = lower costs over time.
No hardware/software to purchase and maintain = lower costs than a locally installed application.
Team Support so adding additional teams (customer support, development, shipping, HR, etc.) does not require additional software – just licenses. Note: each team will only see what they need.
Team Support so adding additional teams (customer support, development, shipping, HR, etc.) does not require additional software – just licenses. Note: each team will only see what they need.
Revelation will improve communication in-between your staff, between your staff and your end users, and in-between your helpdesk and everyone. Better communication means appropriate expectations, fewer misunderstandings, better overall awareness, and improved performance.
Revelation helpdesk will help you to shorten the time from issue reported to issue resolved by closing the problem / resolution loop.
Suggest solutions:
Revelation can read your issue description and suggest solutions from the knowledgebase. If there aren’t any, you can easily convert your current ticket into a knowledgebase article for use next time.
Create templates:
Convert frequent, repetitive issues into templates and you can log them from a few simple drop downs – no typing.
Blazingly fast:
It shouldn’t take longer to log a ticket than it takes to resolve it – and it never will with Revelation. Your staff can log a new ticket in three simple steps. The quicker you can log an issue – the faster you can resolve it.
Revelation will become a virtual member of staff, that works 24/7, never gets sick, doesn’t take breaks, and is 100% ok to handle all of the mundane day to day tasks so you can focus on supporting your customers.
Revelation will: