Log new tickets via phone, web, chat, email, mobile, Outlook and the calendar
Connect to users and solve issues quickly with Live Chat
Log tickets from the palm of your hand with the mobile interface
Automatic “Email to Ticket” parser can log or update tickets
Quick three-step process when users call on the telephone
Recurring tickets are logged automatically on a schedule
Import content from incoming or outgoing emails into new or existing tickets
Our mobile interface will enable your agents to respond to customer requests even when they’re away from their desks (at the coffee shop, the airport, or even in their server closet).
The most expensive license to Revelation costs less than $2.00 per day. On average our customers spend $1.28 per day per license to Revelation helpdesk Prime – less than the cost of a cup of coffee. Wouldn’t you trade one cup of coffee a day for the improved customer satisfaction Revelation helpdesk will bring you?
Built in contextual menus allow you to jump from where you are to where you need to be in one step. Proactive data surfacing alerts you to the road ahead rather than just reporting on what has occured. TIcket intelligence alerts you to related issues when you log new ones and the shortest time to log a new ticket anywhere will have you shaving time from each task.
Your colors, your logo, your terms & phrases, your views, your dashboards, your fields, your structure, your data, your helpdesk.
Revelation is a top tier helpdesk application that will adapt to your structure so easily people will think you wrote it yourself.
Real-time SLA Tracking, automated workflows, and
calendar events will keep you on schedule and never late. Communicate directly with end users via chat or email and capture it in a ticket. Provide easy to digest performance dashboards, send timely email alerts, and follow up with automatic satisfaction surveys.
Knowing what happened is good, knowing what will happen is priceless
More accurate than a weather report, our current time
machine chart will show you how many tickets will go late over the rest of the day. Even if things are calm now,
Revelation helpdesk will make sure you aren’t caught by surprise like the other guys.
Learn how a great agent experience and other attributes of our help desk software have influenced Revelation helpdesk’s move into the visionart section of Gameplan.