Customizable Ticket Status
Revelation has three main types of ticket status’s, such as "Open", "On Hold", and "Closed". These main status types can be customized at a sub-level to meet your needs. For example, you can have numerous auto-close or hold statuses, such as "Auto-Close 2 days", "Auto-Close 4 hours", "Open – On Hold", or even "On Hold until..".