Set up pre-defined action notes, which you can access through a drop down, within any open ticket in Revelation. Quick notes can be grouped and associated by end user, group, team, and more as is needed.

View a colorful visual summary of your ticket’s activity from the time logged until completion with Revelation’s Storyline feature. Storyline shows a timeline of system notes, how long a ticket has been open, status of ticket is also shown by color. This feature can be customized to be enabled or disabled by either access level or by team.

Tag other Revelation users within a ticket to notify them of new developments for a ticket or to add them to a specific ticket. The tagged user will receive notifications within their Message Feed or Activity to alert them they have been tagged, and if enabled, the tagged user will also receive email notification of this action.

Revelation has three main types of ticket status’s, such as "Open", "On Hold", and "Closed". These main status types can be customized at a sub-level to meet your needs. For example, you can have numerous auto-close or hold statuses, such as "Auto-Close 2 days", "Auto-Close 4 hours", "Open – On Hold", or even "On Hold until..".

Revelation has the capability to set up Parent/Child tickets. Parent/Child tickets tie multiple, related tickets together. When you open a Parent Ticket, a list of the associated Child tickets will be visible on the Ticket Details screen.

Email templates can be set up to provide standardized email for specific responses to tickets in Revelation, so that you never have to leave the ticket or Revelation to communicate with the end user.

Revelation helpdesk is equipped with Customer Satisfaction surveys and report capabilities. In the main navigation, you can view Customer Satisfaction reports, which can be filtered and adjusted by multiple data points, including, but not limited to, Client Type, Client, Region, Rating levels, Assigned Team/Staff.

To assist with automating certain processes that should happen on a regular basis, such as reporting, certain workflows or ticket templates, you can enable the Scheduled Events feature. This feature enables Revelation to generate a new ticket at pre-defined times or on a recurring schedule.

Custom Fields allows Administrators and Super Administrators to create and edit custom fields to be included when logging or closing a ticket. These custom fields can be searchable and reportable, just like the existing fields.

Different style logos can be set at different levels, such as internal vs external, and by section of Revelation. Logos can be customized for the login page, the main navigation banner, on reports, and in chat.

Revelation helpdesk can even be branded by customizing system phrasing to match your company culture.

Automate provisioning and deprovisioning of your user database with our Office 365 True-Sync. True-Sync takes away the hassle of managing users and contacts within two systems. If a user is updated in Revelation or within Office 365, both systems will update in real time. Remembering usernames and passwords can be a hassle, so we included single sign-on when you utilize True-Sync.

The Revelation Bridge for Outlook is designed to enable you to log a new ticket or add actions to an existing ticket without ever leaving your mail client. The Revelation Bridge is now also available for us in G Suite.

Slice your data any way you like to view charts for open tickets, response times, end users, and more, with our new and improved reporting tool, Slices.

View a group of tickets or individual user tickets with our Ticket Monitor checklist on your home page.

Revelation helpdesk also offers Project Tracking and Reporting with our Gameplan add-on. Learn more about Gameplan here.

Revelation provides a 5-Star Rating system for your users to rate their performance on a specific ticket.

All responses for surveys and the 5-Star rating system are available to view in Revelation’s Reporting section or by enabling the CSAT reporting feature button for your home navigation.