Routing

Add to Default Ticket Routing

Edit Default Ticket Routing

Delete Default Ticket Routing

 

When a new project is created in Revelation, the person or groups indicated here would be the default user(s) for ticket routing. If you have a Helpdesk Administrator(s), they should be listed. The administrator(s) can then assign the ticket to the appropriate Internal User.

 

Add to Default Ticket Routing

Edit Default Ticket Routing

Delete Default Ticket Routing