Closed Status Types

Add New Closed Status

Change the Default Closed Status

Turn Closed Status Inactive

Delete Closed Status

 

Default status will have a D in a circle in front of them.

 

Add New Closed Status

• Click on the New button

• Name the status type

• Provide an Alias (short name) for the status type

• If the status type is to be active, ensure the Active box is checked

• • If status type is to be inactive, ensure Active box is unchecked

  • An Inactive Status will show at the bottom of the list, grayed out and in italics

• Select the Status Type (Open, On Hold, Closed)

• If selecting Status should automatically add time to the ticket, check the Can add time to Ticket: box
• If the ticket should reopen if there is a new Action added via email, etc.

• Click on the Save icon, or if you don't want to save the status, click on the Cancel icon

Change the Default Closed Status

• Select the appropriate status from the drop down at the top of the screen

• The Default icon will move to the new Default status.

• • This change takes effect immediately

Turn Closed Status Inactive

• Click on the pencil icon to the right of the status you wish to change

• Uncheck the Active box

• Click on the Save icon or, if you don't want to keep the change, click on the Cancel icon

Delete Closed Status

• Click on the red X to the right of the status you wish to delete

• You will get a warning message - if you wish to delete, click OK, if not, click Cancel