YOUR HOME PAGE
The home page is your control center. Surface ticket data as text, charts, maps, and more. Work tickets, receive alerts, imitate reports, run searches and respond to chats all from one place.
TICKET SUMMARY BAR
This interactive bar lets you know the current state of your tickets and what to look out for in the near future. More than just a display, you can use it to view and/or edit specific sets of tickets.
Easily get to anywhere you need to be – even search results or admin configuration pages – from wherever you are with your personal ‘revelations’ bookmark list.
Manage all aspects of a ticket – from recording time to sending emails – scheduling events to view attachments – adding custom fields to escalation.
LOG A TICKET
Log a ticket from anywhere without interrupting what you are working on. Multiple or duplicate tickets are easy and, when you’re done, you can continue where you were.
Allow your end users to contact support staff directly with live chat. Easily convert the chat transcript into a new ticket or add to an existing one. Custom sounds and visual alerts.
Working together has never been easier in a help desk application. Quickly share tickets with your co-workers and associates and get their direct feedback simply by typing an @ symbol.
Our flexible home page can present your tickets geo-tagged on a map. Now you can see where the hot spots are and get the jump on locational issues before they grow out of control.
Custom interactive dashboard views surface your ticket data in easy to digest morsels. Each chart in interactive and can drill down to individual ticket detail if needed.
TIME MACHINE DASHBOARD CHART
The Time Machine gives you a peek into the future and identifies how many tickets will become at risk or go late over the course of your day. Like an accurate weather report so you can plan ahead.
Contextual drop down menus allow you to easily load the dashboard you need, run the search you want, even log a ticket template from where you are without having to navigate there.
CUSTOM PATTERNS / BRANDING
Personalize your experience in Revelation by adding custom logos, background colors and even individual patterns.
SELF SERVICE PORTAL (in general)
The individually branded self-service interface provides a personalized experience for your end users and their managers to log new tickets, view dashboards, current tickets and a knowledgebase.
Quick search is available everywhere from the masthead and advanced search includes over eighty customizable filters with custom result grids. You can literally find anything from anywhere.
Get a bird’s eye perspective on every open ticket in your help desk. This overview visually identifies how many tickets are new, good, at risk or late along with the workload split for each team.
With real time progress tracking, the service level timeline will show you precisely where you are in the life span of each ticket and how close you are to the next milestone.
This powerful project tracking dashboard shows you how complete (or not!) each project is. With multiple views you can easily see which phase, or person, is done with their tasks.
A visual representation of how much time you thought a project should take – how much effort was actually assigned to your staff – and how much work they actually did.
GAMEPLAN GANTT CHART
A detailed project tracking overview where you can view all active projects on a Gantt chart where each phase and task indicates visually how complete it is and when it is due.
Assign work intelligently by understanding on a week by week basis how busy (or not!) each member of staff is. The availability chart displays current workload as a percentage of available time.
A mobile version of your home page ticket list that mirrors your home page view on a mobile interface.
View all of your current dashboard charts – swipe form left to right to move though them all.
Vibrant color display easily communicates the urgency for each ticket.
Keep up to date and never miss an important ticket with the mobile activity feed.
Want to see more? Schedule a live demo