Be a Helpdesk Hero

  • Pixma
    SEE REVELATION NOW

Working in Revelation helpdesk

YOUR HOME PAGE

The home page is your control center. Surface ticket data as text, charts, maps, and more. Work tickets, receive alerts, imitate reports, run searches and respond to chats all from one place.

TICKET SUMMARY BAR

This interactive bar lets you know the current state of your tickets and what to look out for in the near future. More than just a display, you can use it to view and/or edit specific sets of tickets.

REVELATIONS

Easily get to anywhere you need to be – even search results or admin configuration pages – from wherever you are with your personal ‘revelations’ bookmark list.

TICKET DETAILS

Manage all aspects of a ticket – from recording time to sending emails – scheduling events to view attachments – adding custom fields to escalation.

LOG A TICKET

Log a ticket from anywhere without interrupting what you are working on. Multiple or duplicate tickets are easy and, when you’re done, you can continue where you were.

CHAT

Allow your end users to contact support staff directly with live chat. Easily convert the chat transcript into a new ticket or add to an existing one. Custom sounds and visual alerts.

TICKET SHARING(@tag)

Working together has never been easier in a help desk application. Quickly share tickets with your co-workers and associates and get their direct feedback simply by typing an @ symbol.

MAP VIEW

Our flexible home page can present your tickets geo-tagged on a map. Now you can see where the hot spots are and get the jump on locational issues before they grow out of control.

DASHBOARDS

Custom interactive dashboard views surface your ticket data in easy to digest morsels. Each chart in interactive and can drill down to individual ticket detail if needed.

TIME MACHINE DASHBOARD CHART

The Time Machine gives you a peek into the future and identifies how many tickets will become at risk or go late over the course of your day. Like an accurate weather report so you can plan ahead.

CONTEXTUAL MENUS

Contextual drop down menus allow you to easily load the dashboard you need, run the search you want, even log a ticket template from where you are without having to navigate there.

CUSTOM PATTERNS / BRANDING

Personalize your experience in Revelation by adding custom logos, background colors and even individual patterns.

SELF SERVICE PORTAL (in general)

The individually branded self-service interface provides a personalized experience for your end users and their managers to log new tickets, view dashboards, current tickets and a knowledgebase.

SEARCH FILTERS

Quick search is available everywhere from the masthead and advanced search includes over eighty customizable filters with custom result grids. You can literally find anything from anywhere.

TICKET MANAGER

Get a bird’s eye perspective on every open ticket in your help desk. This overview visually identifies how many tickets are new, good, at risk or late along with the workload split for each team.

TIMELINE

With real time progress tracking, the service level timeline will show you precisely where you are in the life span of each ticket and how close you are to the next milestone.

GAMEPLAN DASHBOARD

This powerful project tracking dashboard shows you how complete (or not!) each project is. With multiple views you can easily see which phase, or person, is done with their tasks.

GAMEPLAN DURATION

A visual representation of how much time you thought a project should take – how much effort was actually assigned to your staff – and how much work they actually did.

GAMEPLAN GANTT CHART

A detailed project tracking overview where you can view all active projects on a Gantt chart where each phase and task indicates visually how complete it is and when it is due.

GAMEPLAN AVAILABILITY

Assign work intelligently by understanding on a week by week basis how busy (or not!) each member of staff is. The availability chart displays current workload as a percentage of available time.

MOBILE HOME

A mobile version of your home page ticket list that mirrors your home page view on a mobile interface.

MOBILE DASH

View all of your current dashboard charts – swipe form left to right to move though them all.

MOBILE LIST

Vibrant color display easily communicates the urgency for each ticket.

MOBILE ACTIVITY

Keep up to date and never miss an important ticket with the mobile activity feed.

Revelation Pricing

See which of our solutions is best for you and your business.

Click Here to See Pricing
Want to see more?  Schedule a live demo   

Have one of our ‘Revelationists’ walk you through the primary help desk, management, reporting and administrative features live online. Demos are usually scheduled three days out, but we will do our best to accommodate your schedule. Please give us your email and desired demo date/time.