Containing all of the help desk features you need - this one size fits all application is offered via 'the cloud' with no software to download or install. The perfect solution for the modern help desk looking to increase productivity without increasing headaches. Revelation Cloud is continually updated in the backgroud so new features & fixes become available on a regular basis.

Like the axiom says - keep your friends close and your data closer. If this is your motto then Revelation Server is the right chice for you. Installed locally on your servers, Revelation server boasts all of the features of Revelation Cloud, and includes AD passthru authentication and network asset auditing functions. The Revelation server edtion is updated once or twice a year.

This FREE copy of Revelation is the perfect first step for a new help desk looking to step up from using a spreadsheet to track customers, projects & tickets. Although slimmed down feature-wise, Core will provide the structure and ease of use you are looking for at a price you can't beat - $0. Read the feature list below and ensure Revelation Core is the right solution for you.

Features

  • server edition & cloud edition
  • core
Help Desk

– 100% browser based - no downloads - no installs

– Client or project based business rules

– Create multiple custom desktop homepage views

– Knowledgebase auto-suggests relevant articles

– Post messages to your co-workers and/or customers

– Keep multiple tickets open at once & jump between

– Add your face or an icon as a profile image

– Time zone awareness adjusts date/times accordingly

– Surface any set of tickets onto your homepage

– Daily & Weekly timesheet views for easy time entry

– Set your business hours & holidays

– Limited access for a third party vendors

Mobile

– No app to download - uses built in web browser

– Contact users and staff with a single tap

– Create multiple custom mobile homepage views

– Access all ticket data via custom mobile interface

– Quick ticket search from the palm of your hand

– Swipe right to update or left to view work history

– Interactive charts & graphs on your smartphone

– Live streaming alert feed keeps you in the loop

Email

– Powerful rules auto-convert emails into tickets

– Project or customer based auto-alert email rules

– Send mass emails to sets of staff or end users.

– HTML/Text outbound email alert editor

– Send custom or pre-defined emails from a ticket

– Update or log tickets from personal inbox emails

Assets

– Scan your network and import asset information*

– View location or user assets while working tickets

– Customize the asset field names and data

– View work history report on any asset

– Log new tickets directly to an asset

– See what you've got where with asset geo-location

Tickets

– Update tickets with manual or pre-defined notes

– Add custom fields to tickets as needed

– Update tickets and your calendar simultaneously

up to four levels of nested ticket categories

time / date / author stamp on all ticket updates

– Color indicates new, good, at risk, and late tickets

– Custom priority levels adjust response times

– Custom ticket status levels

– Geo-locate clients with directions and street view

– Geo-located tickets gives you a new perspective

– Timeline displays ticket milestones in real time

– User Fynd locates end users by any related data

– Project specific end user satisfaction surveys

– Attach files to tickets, projects, clients, etc.

– Live stream alert feed keeps you up to the minute

– Powerful boolean text search with 100+ filters

– Link mutiple child tickets to one parent ticket

– Define auto-recurring tickets

– Check spelling in English, French, or Spanish

– Built in stopwatch will measure time spent for you

– Use ticket templates to quickly log common issues

– Define ticket workflows to match your procedures

– Multi-edit tool lets you edit many tickets at once

Team

– Multi-Team Support shows each tech what they need

– Ticket management overview - all open tickets

– Support for many other helpdesk structures

Self Service

– Post messages on client facing self-service portal

– Customer facing, branded self service portals

– Customer knowledgebase so they can help themselves

– Track and report on self service usage

Branding

– Use your logo on login, masthead and reports pages

– Change common terms and words to match your needs

Projects

– Project based auto-escalation setings

– Create client and project specific service levels

– Built in project performance and tracking reports

Integrations

– Single sign-on with passthorugh authentication*

– MS Lync presence, chat, sharing and more.

– Google map view of your tickets, clients & assets

– Convert Outlook emails into tickets (plugin

– SQL provides secure stable database support

Knowledgebase

– Links files and urls to each kbase article

– Email knowledgebase articles directly to end users

– Embed HTML elements into knowledgebase articles

– Auto ranking system puts relevant articles on top

– View articles by list or dynamic tag cloud

– Rate article effectiveness to alter ranking

Reporting

– Management Reports offer tabular & graphical data

– Built in suite of standard core service reports

– Export reports to MS Excel or Adobe PDF

– Build your own reports with drag & drop builder

– Create draft, personal and shared reports

– Schedule reports to send on a pre-defined schedule

Commerce

– Project based time tracking and reporting

– Printer friendly ticket view with signature line

– Project estimated time vs. actual time with value

– Performance report shows who did what and how long

– Staff time usage trends & activity type summaries

– Time reconciliation at the close of each month

– Track most productive staff by hours logged

– Track most profitable clients by hours logged

– Record billable and non billable time per action

– Vary billing rates by role, client & project

Search

– Use over 100 customizable search filters

– Customize search result grids

– Export search result to excel, pdf, doc, etc.

– View search results on a map or as a list

– Create personal and system wide saved searches

– Schedule searches to run and email results

– Search from any page with quick search


*only available on server edition.
Help Desk

– 100% browser based - no downloads - no installs*

– Client or project based business rules

– Create multiple custom desktop homepage views

– Knowledgebase auto-suggests relevant articles

– Post messages to your co-workers and/or customers

– Keep multiple tickets open at once & jump between

– Add your face or an icon as a profile image

– Time zone awareness adjusts date/times accordingly

– Surface any set of tickets onto your homepage

– Daily & Weekly timesheet views for easy time entry

– Set your business hours & holidays

– Limited access for a third party vendors

Mobile

– No app to download - uses built in web browser

– Contact users and staff with a single tap

– Create multiple custom mobile homepage views

– Access all ticket data via custom mobile interface

– Quick ticket search from the palm of your hand

– Swipe right to update or left to view work history

– Interactive charts & graphs on your smartphone

– Live streaming alert feed keeps you in the loop

Email

– Powerful rules auto-convert emails into tickets

– Project or customer based auto-alert email rules

– Send mass emails to sets of staff or end users.

– HTML/Text outbound email alert editor

– Send custom or pre-defined emails from a ticket

– Update or log tickets from personal inbox emails

Assets

– Scan your network and import asset information

– View location or user assets while working tickets

– Customize the asset field names and data

– View work history report on any asset

– Log new tickets directly to an asset

– See what you've got where with asset geo-location

Tickets

– Update tickets with manual or pre-defined notes

– Add custom fields to tickets as needed

– Update tickets and your calendar simultaneously

up to four levels of nested ticket categories

time / date / author stamp on all ticket updates

– Color indicates new, good, at risk, and late tickets

– Custom priority levels adjust response times

– Custom ticket status levels

– Geo-locate clients with directions and street view

– Geo-located tickets gives you a new perspective

– Timeline displays ticket milestones in real time

– User Fynd locates end users by any related data

– Project specific end user satisfaction surveys

– Attach files to tickets, projects, clients, etc.

– Live stream alert feed keeps you up to the minute

– Powerful boolean text search with 100+ filters

– Link mutiple child tickets to one parent ticket

– Define auto-recurring tickets

– Check spelling in English, French, or Spanish

– Built in stopwatch will measure time spent for you

– Use ticket templates to quickly log common issues

– Define ticket workflows to match your procedures

– Multi-edit tool lets you edit many tickets at once

Team

– Multi-Team Support shows each tech what they need

– Ticket management overview - all open tickets

– Support for many other helpdesk structures

Self Service

– Post messages on client facing self-service portal

– Customer facing, branded self service portals

– Customer knowledgebase so they can help themselves

– Track and report on self service usage

Branding

– Use your logo on login, masthead and reports pages

– Change common terms and words to match your needs

Projects

– Project based auto-escalation setings

– Create client and project specific service levels

– Built in project performance and tracking reports

Integrations

– Single sign-on with passthorugh authentication

– MS Lync presence, chat, sharing and more.

– Google map view of your tickets, clients & assets

– Convert Outlook emails into tickets (plugin

– SQL provides secure stable database support

Knowledgebase

– Links files and urls to each kbase article

– Email knowledgebase articles directly to end users

– Embed HTML elements into knowledgebase articles

– Auto ranking system puts relevant articles on top

– View articles by list or dynamic tag cloud

– Rate article effectiveness to alter ranking

Reporting

– Management Reports offer tabular & graphical data

– Built in suite of standard core service reports

– Export reports to MS Excel or Adobe PDF

– Build your own reports with drag & drop builder

– Create draft, personal and shared reports

– Schedule reports to send on a pre-defined schedule

Commerce

– Project based time tracking and reporting

– Printer friendly ticket view with signature line

– Project estimated time vs. actual time with value

– Performance report shows who did what and how long

– Staff time usage trends & activity type summaries

– Time reconciliation at the close of each month

– Track most productive staff by hours logged

– Track most profitable clients by hours logged

– Record billable and non billable time per action

– Vary billing rates by role, client & project

Search

– Use over 100 customizable search filters

– Customize search result grids

– Export search result to excel, pdf, doc, etc.

– View search results on a map or as a list

– Create personal and system wide saved searches

– Schedule searches to run and email results

– Search from any page with quick search

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