Everything you need to know

before making your purchase

Schedule a Demo

A helpdesk for your individual needs

On-Prem Pricing

Compare our Plans
Annual Pay

$2,850

Billed Annually

Step up to a Select set of additional features.

Includes Email & Online Support

select

$5,850

Billed Annually

Our fully featured solution.

Includes Phone Support

prime

$8,850

Billed Annually

Enables real-time project tracking.

Includes Phone Support

gameplan

On-Premise install includes setup assistance and admin training class. Ask about lifetime licenses.

10

licenses

15

licenses

20

licenses

25

licenses

30

licenses

35

licenses

40

licenses

45

licenses

50

licenses

licenses

Green Lines

10% Discount for non-profit, education, and government organizations. Ask about lifetime licenses

Green Lines

On-Premise

  • Keep your data inside your firewall.
  • Integrates with your AD to provide single signon to you staff and end users.
  • Upgrade to new releases on your schedule.
  • Direct access to backend databases allows for traditional integrations.
  • Unlimited license option available.

Product plans and pricing

Price (per license/month) Basic helpdesk Settings Ticket Management Email Alerts Knowledge Base Customizable Interface Customizable Ticket Status Color Coded Tickets Office 365 True-Sync Parent/Child Ticketing Google Mapping Scheduled Event Ticketing Custom Fields Ticket/Email Templates Asset Management Mobile Interface Multi-Edit Ticket Abilities Branding/White Label Service Level Management Dashboards Email Ticketing Self Service/Chat Customer Satisfaction Web Services Integration (API) Define Project Workstreams Assign Group & Individual Tasks Gantt Charts Completion Dashboards Cost vs. Value Comparison Actual vs. Estimated Time SAAS
Revelation Select Plan $2,850
billed annually
Revelation Prime Plan $5,850
billed annually
Most Popular
Revelation gameplan plan $8,850
billed annually

Revelation helpdesk will work with whatever structure you've got

Revelation Structure for Central Hub

Central Hub

Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc. based on your business rules.

Revelation Structure for First Come, First Serve

First Come, First Serve

Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the appropriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next ticket.

Revelation Structure for Group Partitioned

Group Partitioned

Create seperate teams of helpdesk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.

Revelation Structure for Multi-Tiered

Multi-Tiered

Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.