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You have options..

Free forever, less features.

You can continue and enjoy our free core version giving you access to the following features :

Advanced Search w/ export

Browser Based

Customizable interface

Email alerts

Knowledgebase

Reporting w/ export

Ticket Management

Time Billing Features

Timezone Aware

Unlimited End Users

Asset Management

Attachments

Custom Fields

Map View

Mobile interface

Outlook Plugin

Satifaction Surveys

Team Management

Templates

Branding

Chat

Dashboards

Email Ticketing

Message Feeds

Parent & Child Tickets

Scheduling

Self Service Interface

Service Level Management

Ticket Sharing

(@tagging)

Timesheets

OR

Paid edition, WAY more features.

You can try a FREE trial version of prime edition which gives you access to much more features :

Advanced Search w/ export

Browser Based

Customizable interface

Email alerts

Knowledgebase

Reporting w/ export

Ticket Management

Time Billing Features

Timezone Aware

Unlimited End Users

Asset Management

Attachments

Custom Fields

Map View

Mobile interface

Outlook Plugin

Satifaction Surveys

Team Management

Templates

Branding

Chat

Dashboards

Email Ticketing

Message Feeds

Parent & Child Tickets

Scheduling

Self Service Interface

Service Level Management

Ticket Sharing

(@tagging)

Timesheets